Order Management for Every WhatsApp Store Order
WhatsApp order management means every order placed through your WhatsApp Store lands in one dashboard with its customer, items, address, payment state and status — instead of living across chat threads. Orders move through a clear pipeline from new to delivered, and retail (B2C) orders sit alongside wholesale (B2B) orders in the same view, handled on their own terms.
The order lifecycle
Every order that comes through your WhatsApp Store moves through the same set of stages, so at any moment you know exactly what's still open and what's already handled.
Payment and shipping update the order automatically once online payment is connected and Shiprocket is linked, so you are not manually flipping a status every time something happens elsewhere.
B2B and B2C orders in one store
Retail and wholesale buying are two different transactions wearing the same product catalog. Treating them identically is what causes bulk orders to get mispriced, under-invoiced, or lost between "just a big retail order" and something that actually needs different handling.
| B2C (retail) | B2B (wholesale) | |
|---|---|---|
| Typical order size | Single item or small basket | Bulk quantities, repeat buyers |
| Payment timing | Paid instantly at checkout | Often quoted, sometimes on terms |
| Invoicing needs | Simple receipt/invoice | GST invoice usually required |
| Relationship | Often one-off | Frequently repeat, ongoing |
Both order types live in the same WhatsApp Store and the same dashboard — nothing about B2B selling requires a second account or a separate tool. GST invoices for wholesale buyers are covered on the billing and invoicing page.
Order history per customer
Past orders stay attached to the customer they belong to, which makes repeat and bulk buyers easy to recognise and reorder for — instead of scrolling back through old chats to remember what someone bought last time.
Explore the rest of the platform
Each part of VCardMyWeb connects to the next, so your catalog, orders, payments, billing and shipping stay in one system.
WhatsApp Store — Sell Your Products Directly on WhatsApp
Create a WhatsApp Store with catalog, inventory, orders, payments, billing and Shiprocket shipping — all in one place. Start selling on WhatsApp today.
Learn moreInventory Management Built for Your WhatsApp Store
Track stock, mark products out of stock automatically, and never oversell — inventory management built directly into your WhatsApp Store.
Learn moreAccept Online Payments Directly on Your WhatsApp Store
Let customers pay instantly with UPI, cards, or wallets right after placing a WhatsApp order — no separate payment link needed.
Learn moreGenerate Bills and Invoices for Every WhatsApp Store Order
Automatically generate GST-ready invoices for every WhatsApp order — no separate billing software needed.
Learn moreShip Every WhatsApp Store Order With Shiprocket Integration
Connect your WhatsApp Store to Shiprocket and ship orders directly — no manual courier booking for every sale.
Learn moreFrequently Asked Questions
How do I manage orders received on WhatsApp?
Orders placed through your store link are recorded in one dashboard with the customer, items, quantity, address, payment state and status. You work from that list instead of scrolling chat threads to find what is still pending.
Can I track order status?
Yes. Every order moves through a defined pipeline — new, confirmed, paid, packed, shipped and delivered — so at any moment you can see what stage each order is at.
Can I manage both B2B and B2C orders in the same store?
Yes. Retail and wholesale orders live in the same dashboard and can be handled differently: bulk quantities and repeat buyers on the B2B side, single instant-pay orders on the B2C side.
What is the difference between B2B and B2C order handling?
B2C orders are usually single items paid immediately at checkout. B2B orders are larger, often repeat, and frequently need a quoted price, a GST invoice and different payment timing. Treating them identically is what causes wholesale orders to be mispriced or missed.
Can I see order history for a customer?
Yes. Past orders are kept against the customer, which makes repeat and bulk buyers easy to recognise and reorder for.
Never lose an order in a chat thread again
One dashboard for every order, retail and wholesale alike, with status you can actually track.